Every week, riders send us dozens of comments, suggestions and commendations through our web feedback forms, by email and by phone at 503-238-RIDE. Below are some recent letters that really made us smile.
In boarding the bus I showed my Honored Citizen Pass, and for the first time was aked to show my Honored Citizen ID. I was very pleased. I am a Commissioner on Disability, who understands the intent of the resoning behind the Honored Citizen ID as a way of ensuring the disabled are given equity on public transit.
I appreciate my bus driver's effort in keeping the integrity of the bus pass system by asking me for my ID card.
I am visiting my daughter who lives in Portland. While she was working, I decided to take the bus to go shopping. I ws very nervous and made many mistakes in planning my trips. Thanks to your drivers, I felt relaxed and calm while they assisted me. You have a great bus system and I will use it when I return to Portland.
Thank you to the drivers... they deserve praise for kindly helping us lost visitors!
I owe her a world of thanks. Due to an emerging medical problem, I am walking slow, with a limp. This morning I was half a block away when the bus came. She saw me as she passed, pulled over, and waited for me. It made my morning and I am so very grateful. Thank you for such thoughtfulness and courtesy.
I am writing to give my sincere commendation to a TriMet bus driver. I am an apprentice guide dog mobility instructor at Guide Dogs for the Blind. On Tuesday, I was taking part in a lesson on riding public transit. Using a white cane, completely blindfolded, and with my licensed orientation and mobility instructor, I was instructed to ask the bus driver the bus number, if the seat across from the driver is open, and to let them know which stop I need. Upon arrival, I confirmed the bus number, but before I could ask any further questions, the driver suggest I sit in the seat across from him , let me know it was open, and aske me where I needed to get off! I was stunned at his sincere kindness toward me, as well as his awareness of ny needs as a visually imapired rider. Keep up the good work!