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Fan Mail from TriMet Riders

Share your story

Do you know a TriMet employee who deserves recognition for a job well done? Did you have an experience on the bus or train that you'd like to share?

We want to hear from you:

Email Customer Service
Or, call 503-238-RIDE (7433), option 5

Every week, riders send us dozens of comments, suggestions and commendations through our web feedback forms, by email and by phone at 503-238-RIDE. Below are some recent letters that really made us smile.


I would like to commend my bus driver. He is a bright, young man who loves his job and provides a superb level of customer service. His service is much appreciated and make a positive impact on my transit experience. Thank you!

September 27, 2013

This afternoon a group of special-needs kids, two in wheelchairs, boarded the bus. The driver was so kind; it warmed my heart to see how he interacted with them. In fact, he was very nice to all the riders.

September 26, 2013

Driving a bus isn't just about obeying traffic laws—it's about customer service. This gentleman is always friendly, responsive and positive. I appreciate him every day.

September 26, 2013

I just want to share that a bus I was following went a perfect 20 mph as indicated in school zones when driving past Atkinson Elementary. I am very appreciative of the bus slowing down for the kids! Thank you!

September 25, 2013

In boarding the bus I showed my Honored Citizen Pass, and for the first time was aked to show my Honored Citizen ID. I was very pleased. I am a Commissioner on Disability, who understands the intent of the resoning behind the Honored Citizen ID as a way of ensuring the disabled are given equity on public transit.

I appreciate my bus driver's effort in keeping the integrity of the bus pass system by asking me for my ID card.

September 25, 2013

I am visiting my daughter who lives in Portland. While she was working, I decided to take the bus to go shopping. I ws very nervous and made many mistakes in planning my trips. Thanks to your drivers, I felt relaxed and calm while they assisted me. You have a great bus system and I will use it when I return to Portland.

Thank you to the drivers... they deserve praise for kindly helping us lost visitors!

September 20, 2013

I owe her a world of thanks. Due to an emerging medical problem, I am walking slow, with a limp. This morning I was half a block away when the bus came. She saw me as she passed, pulled over, and waited for me. It made my morning and I am so very grateful. Thank you for such thoughtfulness and courtesy.

September 17, 2013

I am writing to give my sincere commendation to a TriMet bus driver. I am an apprentice guide dog mobility instructor at Guide Dogs for the Blind. On Tuesday, I was taking part in a lesson on riding public transit. Using a white cane, completely blindfolded, and with my licensed orientation and mobility instructor, I was instructed to ask the bus driver the bus number, if the seat across from the driver is open, and to let them know which stop I need. Upon arrival, I confirmed the bus number, but before I could ask any further questions, the driver suggest I sit in the seat across from him , let me know it was open, and aske me where I needed to get off! I was stunned at his sincere kindness toward me, as well as his awareness of ny needs as a visually imapired rider. Keep up the good work!

September 12, 2013

I just have to commend my operator for being so patient, kind and helpful to us as we took a Lake Oswego high school student in a wheelchair on his first TriMet outing of the year. The experience couldn't have gone better or been more pleasant. Thank you!

September 9, 2013

Customers who submitted the testimonials above were notified prior to submission that their comments may be used for promotional purposes.