Making a Reservation and Managing your Trips
Book your trips online or by phone.
Book a Trip Online
LIFT Online Booking
The online trip booking tool allows LIFT customers to:
- Book a ride
- Cancel a trip
- Manage reserved trips
- View all of your upcoming trips on a calendar
- See your vehicle live on a map with an ETA
This feature is available to customers receiving standard ADA service and who are paying their own fare for the trips.
County-funded trips and customers receiving hand-to-hand service have special service requirements and trips must continue to be booked through a reservationist or through the fax/email process.
Book a Trip by Phone
Speak to a Reservationist
Call 503-962-8000, Option 1
Call 503-962-8000 and select option number one to speak with a reservationist.
Reservations are taken Monday–Friday, 9 a.m. to 5 p.m., Saturday–Sunday, 10 a.m.–5 p.m.
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When calling to reserve a ride, please have the following information ready:
- Customer account number or last name, first name, and phone number
- Day and date of the ride
- Pick-up address
- Destination address and phone number, including building name (for medical appointments, include the name of the doctor and suite number)
- Your preferred pick-up time
- Your appointment time, if needed
- Agency that is paying for the ride, if any
- Any additional information about your trip, such as whether you will use a wheelchair, scooter, or other mobility aid, need to board using the power lift, or if a Personal Care Attendant (PCA) or other companion(s) will travel with you
- Reservations must be made by 5 p.m. the day before your scheduled trip.
LIFT phone reservation lines are typically busiest between 3 and 5 p.m. If you would like to avoid waiting on the phone, use the LIFT online trip booking tool.
Canceling a Trip
Call 503-962-8000 option three to cancel a trip. Cancel as soon as possible and more than one hour before the scheduled pick-up time to avoid a “no show.”
To avoid waiting on hold, use our automated phone system. Call 503-962-3434 and follow the prompts.
Phone Notifications
LIFT Notification Phone System
Call 503-962-3434
- Phone call reminders for your trips the next day. If you no longer need a ride and would like to cancel, just select the option to cancel your trip!
- Automatic vehicle arrival notice. You will receive a phone call letting you know when your vehicle is about 15 minutes away.
- If you are meeting a LIFT customer at their destination, you can set up an advance call for when they are within 15 minutes of arrival. A great new feature for customers receiving hand-to-hand service.
- In the event of inclement weather that impacts LIFT’s ability to safely deliver service, you will receive a call notifying you of the status of LIFT service.